PRIVACY POLICY
OF THE WEBSITE
(3DCUSTOMS.PL)

I. General Provisions

Personal data collected via the website is processed in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation, GDPR), as well as the Personal Data Protection Act of 10 May 2018.

Users’ personal data is processed only to the extent necessary to ensure the functionality of the website and services. Users’ personal data is processed solely with their consent, except in cases where prior consent cannot be obtained for factual reasons and where processing is permitted by law.

This privacy policy explains the principles and scope of personal data processing, the rights of the User, the obligations of the data controller, and provides information on the use of cookies.

The User is a natural person, legal person or an organizational unit without legal personality but with legal capacity under the law, using electronic services available on the website.

For the Owner of this website, the protection of Users’ personal data is of utmost importance. The Owner makes great efforts to ensure that Users feel safe when providing their personal data while using the website.

The Administrator applies state-of-the-art technical and organizational measures to ensure a high level of protection of the processed personal data and safeguards against unauthorized access.

II. PERSONAL DATA ADMINISTRATOR

The personal data administrator is Mr. Przemysław Kozioł, conducting business under the name 3D Customs, with its registered office at ul. Okulickiego 20, unit C10, 35-222 Rzeszów, NIP: 738-216-57-60 (hereinafter referred to as the “Owner”).

III. PURPOSE OF PERSONAL DATA PROCESSING

  1. The Administrator processes the User’s personal data for the purpose of:

    The 3dcustoms.pl website processes personal data to fulfill orders, provide product customization services, and for contact and marketing purposes. Processing may include:
    • Account registration and user identity verification,
    • Enabling login to the website,
    • Order fulfillment – data processing is necessary to perform the sales agreement (e.g., product delivery, invoicing),
    • Customer service – contacting users about orders and responding to inquiries,
    • Product personalization – if the user uses customization functions, their data may be processed to perform these services,
    • Marketing and promotion – if the user consents, their data may be used to send information about news, promotions, and special offers,
    • Analysis and statistics – monitoring site traffic, optimizing website performance, and improving service quality,
    • Legal compliance – storing data for accounting, tax, claims enforcement or debt collection purposes.
    Data is processed in accordance with the GDPR and includes appropriate safeguards and user consent management options.
  2. This means that the personal data is primarily needed to:
    1. register on the website,
    2. conclude a contract,
    3. perform settlements,
    4. deliver the ordered goods or perform services,
    5. exercise consumer rights (e.g., withdrawal from contract, warranty claims).
  3. The User may also consent to receiving information about news and promotions, which will allow the administrator to process their data for sending commercial messages about new products, promotions, or sales.
  4. Personal data is also processed to fulfill legal obligations of the administrator and to carry out tasks in the public interest, including matters related to security, defense, or tax documentation retention.

IV. TYPES OF DATA

  1. Every time our website is visited, data and information from the accessing computer system is automatically collected, in particular regarding:
    1. type and version of the browser used,
    2. User's operating system,
    3. User's Internet service provider,
    4. User's IP address,
    5. date and time of access,
    6. websites from which the User accessed 3DCUSTOMS.PL,
    7. log files containing IP addresses or other data enabling identification of the User (if provided on another website through which the User entered 3DCUSTOMS.PL). These are stored in system log files and are not stored together with other User data.
  2. The administrator processes the following personal data necessary for:
    1. Registering on the website:
      • First name and last name,
      • Email address.
    2. Making purchases:
      • First name and last name,
      • Gender,
      • Delivery address,
      • Phone number,
      • Email address.
  3. In case of a contract withdrawal or complaint, when refunds are transferred directly to the User’s bank account, we also process bank account number information.
  4. The administrator also processes optional data provided by the User:
    • Date of birth,
    • PESEL number (if requesting an invoice),
    • Tax Identification Number (NIP) (if requesting an invoice for a business).

V. LEGAL BASIS FOR PROCESSING PERSONAL DATA

  1. Personal data is processed in accordance with Regulation (EU) 2016/679 of the European Parliament and Council of 27 April 2016 (General Data Protection Regulation, GDPR).
  2. The administrator processes personal data only after obtaining the User's consent, expressed during registration or order confirmation.
  3. Providing consent is voluntary but necessary to register or make purchases via the website.

VI. USER RIGHTS

  1. The User may request information from the Administrator at any time regarding the scope of personal data processing.
  2. The User may request correction or rectification of their personal data at any time. This can also be done independently after logging into their account.
  3. The User may withdraw consent for personal data processing at any time, without providing a reason. The request may concern a specific purpose (e.g. withdrawal of consent to receive marketing information) or all purposes of data processing. Withdrawing consent for all purposes will result in the deletion of the User’s account along with all previously processed personal data. The withdrawal does not affect any previous actions.
  4. The User may request the deletion of their data at any time without providing a reason. This request will result in the deletion of the User's account and all personal data processed up to that point. The deletion does not affect previous actions.
  5. The User may object to the processing of their personal data at any time, either in full or partially (e.g. for a specific processing purpose). The objection will not affect previous actions. Submitting an objection will also result in account deletion.
  6. The User may request to restrict the processing of personal data, either for a specific time period or indefinitely but in a defined scope. The Administrator is obliged to comply with this request. It does not affect previous actions.
  7. The User may request the transfer of their data to another entity. To do so, they must send a request to the Administrator specifying the recipient (name, address) and which data should be transferred. Once confirmed by the User, the Administrator will electronically transfer the data to the specified entity. Confirmation is required to ensure data security and that the request is made by the authorized person.
  8. The Administrator shall inform the User about actions taken in response to any of the above requests within one month of receiving the request.

VII. DATA RETENTION PERIOD

  1. Personal data is stored only for as long as necessary to fulfill contractual or legal obligations for which the data was collected. It will be deleted immediately when no longer needed for evidential or legal purposes.
  2. Contract-related data is retained for evidentiary purposes for three years from the end of the year in which the business relationship with the User ended. It will be deleted after the statutory limitation period for legal claims expires.
  3. The Administrator may also store archived data on completed transactions for the purposes of User claims, e.g. warranty rights.
  4. If no contract has been concluded between the User and the Owner, personal data will be stored until the User’s account is deleted from the website. This can occur upon User request, withdrawal of consent, or objection to data processing.

VIII. DATA SHARING WITH THIRD PARTIES

  1. The Administrator may share data with third-party service providers only to the extent necessary to fulfill transactions, e.g. to prepare and deliver orders or send commercial information to Users who have consented.
  2. Outside the purposes described in this Privacy Policy, personal data will not be shared with third parties or used for third-party marketing.
  3. User data is not transferred outside the European Union.
  4. This Privacy Policy complies with Article 13(1) and (2) of the GDPR.

IX. COOKIES

  1. The website uses cookies or similar technologies (hereafter collectively referred to as "cookies") to collect information about the User's access to the website (e.g., via computer or smartphone) and their preferences. They are used for advertising, statistical analysis, and personalization.
  2. Cookies are small files with a unique reference code sent to the User’s device to store and sometimes track data related to that device. They typically do not identify the User personally but serve to tailor the site to them.
  3. Some cookies are session-based and expire when the browser is closed. Others are persistent and recognize the User upon return to the website.
  4. Cookies used on this website include:
    Category Cookie Name Provider Description Storage Duration
    Required cookies 3dcustoms_cookie_law 3dcustoms.pl Cookie used by the cookie banner to store consent status. 1 year
    PHP_SESSID 3dcustoms.pl Native PHP cookie used to store serialized session data. It is used to establish a user session and transmit state data via a temporary cookie (session cookie). It remains on the user's device until the browser is closed. Session
    PrestaShop-# 3dcustoms.pl Used by PrestaShop to store information and maintain an open user session. Stores data such as currency, language, customer ID, and others required for the shop to function properly. 480 hours
    Advertising cookies ar_debug DoubleClick This cookie is used by DoubleClick for advertising debugging. 1 year
    ar_debug Google This cookie is used by Google for advertising debugging. 1 year
    IDE DoubleClick Used by DoubleClick for ad debugging and to track a unique user ID. 1 year
    _fbp Facebook Used by Facebook to deliver a series of advertisement products, such as real-time bidding from third-party advertisers. 3 months
    Analytics cookies _ga Google Used by Google Analytics to distinguish users and is valid for 2 years. Each "_ga" cookie is unique to the specific property and cannot be used across websites. 2 years
    _gat Google Used by Google Analytics to throttle request rate. 1 day
    gat_gtag_UA# Google Used to throttle request rate. 1 minute
    _ga_ZL2GGRKG3V Google Registers a unique ID used to generate statistical data on how the visitor uses the website. -
    _gd# Google A session-based Google Analytics cookie used to generate statistics on website usage; removed after closing the browser. Session
    _gid Google Registers a unique ID used to generate statistics on how the visitor uses the website. 1 day
    __utma Google Stores calculations of days and times of purchases. -
    __utmz Google Traffic source tracking cookie created by Google Analytics for accurate statistic generation. -
    __zlcmid Zopim Stores a unique user identifier. Persistent
    Performance cookies - - Used to improve browsing and optimize shop functionality. -
    Other cookies - - Cookies without a clearly defined purpose or still under classification. -
  5. All cookies on this website are set by the Administrator.
  6. All cookies comply with applicable EU law.
  7. Most users and some mobile browsers accept cookies by default. If the User does not change the settings, cookies will be saved to their device.
  8. Users can change their cookie preferences or browser settings to be notified when cookies are set. To change cookie settings, modify your browser settings.
  9. Blocking or deleting cookies may prevent full use of the website.
  10. Cookies are used for essential session management, including:
    1. Creating a login session so the website remembers the User is logged in and handles requests effectively and securely.
    2. Recognizing repeat visits to measure unique users and ensure service capacity.
    3. Checking if the User is registered on the website.
    4. Storing device information, such as cookies, IP address, and browser info, to diagnose issues and monitor site usage.
    5. Adapting the layout and content to the User’s preferences.
    6. Collecting usage statistics to improve the site and determine the most popular content.

X. Automated Decision-Making and Profiling

  1. User data will not be subject to automated decision-making resulting in legal or similarly significant effects.
  2. User data may be subject to profiling to personalize content and offers if the User gives consent.

XI. Final Provisions

  1. The Administrator reserves the right to make changes to this Privacy Policy without limiting the Users’ rights.
  2. Information about changes will be provided as a notice on the website.
  3. For matters not regulated in this Privacy Policy, the provisions of the GDPR and Polish law apply.

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